Not all flooring contractors are the same, and the questions you ask before the work begins can make a big difference in how your project turns out. Whether you’re updating a few rooms in your Lucasville home or planning a larger commercial renovation in Portsmouth or Wheelersburg, asking the right questions helps you avoid surprises, stay on budget, and feel confident in your decisions.

At Crabtree’s Carpet & Flooring, we encourage open conversations with every customer, because a well-informed client leads to smoother, more successful results. Here are some key questions to ask your flooring contractor before you commit, and why each one matters.

What types of flooring do you specialize in?

A contractor may offer a long list of services, but that doesn’t always mean they’re experienced in the specific flooring you’re looking for. If you’re interested in luxury vinyl plank, engineered hardwood, or epoxy, make sure the team you’re hiring has installed that material before. Each product type has its own installation requirements, and experience goes a long way in avoiding costly mistakes.

Can I see recent examples of your work?

Photos, customer testimonials, or even local referrals give you a better idea of a contractor’s quality. Reputable flooring companies are proud to share what they’ve done and how their work holds up over time. It also helps to ask if any of their past projects were similar to yours in size, layout, or budget.

Do you provide free estimates and design advice?

Good contractors know that price transparency and practical guidance are part of earning trust. At Crabtree’s, we offer personalized consultations to help you compare materials, finishes, and layouts that make sense for your space. Ask about the estimate process, how long it takes, and whether it’s itemized so you can see the breakdown of materials and labor.

What’s included in the installation process?

Installation isn’t just about laying product. Ask what steps the team takes to prepare your subfloor, remove old flooring, move furniture, or handle transitions between rooms. Clarifying who’s responsible for cleanup or disposal can also prevent headaches once the project is underway.

What kind of timeline should I expect?

Knowing how long the work will take helps you plan your day-to-day life. Ask about the estimated start and completion dates, and find out how the team handles delays due to weather, product availability, or unexpected issues. A clear schedule sets better expectations and helps keep your project on track.

What happens if something goes wrong?

Even with the best planning, things can happen. Ask your contractor what kind of warranty or satisfaction guarantee they offer. Are repairs included if something shifts or breaks shortly after installation? How do they handle issues like product defects or uneven wear?

Are you insured and properly licensed?

This might seem like a small detail, but it’s one of the most important. A fully insured contractor protects both you and their crew. It also shows they take their business seriously. Don’t be afraid to request proof of coverage or ask about local licensing requirements.

Working with a contractor should feel collaborative, not confusing

At Crabtree’s Carpet & Flooring, we welcome your questions and walk you through the entire process—from material selection to the final walkthrough. Our team serves customers across Lucasville and surrounding communities with expert installation, honest communication, and flooring that fits your needs.

Contact us today or stop by our Lucasville, Ohio, showroom to talk with our team and start planning your next flooring project the right way.